Refund and Cancellation Policy

Introduction

At Pakistan Tour, we understand that travel plans can change due to personal circumstances, unforeseen events, or life’s uncertainties. We’ve designed this Refund and Cancellation Policy to be transparent, fair, and customer-friendly while protecting both our travelers and the integrity of our Pakistan travel packages and pak tours operations.

This policy applies to all Pakistan tour packages, group tours, customized pakistan travel packages, and individual pak tours booked through our website, mobile application, or direct contact with our office in Islamabad.

By booking any travel service with Pakistan Tour, you acknowledge and agree to the terms outlined in this policy. We encourage you to read it carefully and contact us at mahmood_malikpk@yahoo.com if you have any questions about your Pakistan tour packages or pak tours booking.

1. Booking Deposits and Initial Payment

1.1 Deposit Requirements

To confirm your reservation for Pakistan tour packages or pak tours, a non-refundable deposit is required:

• Standard Deposit: 25% of the total tour price
• Deposit Due: Within 3 days of booking confirmation
• Deposit Purpose: The deposit secures your place on the tour and covers Pakistan Tour’s administrative costs, vendor confirmations, and operational expenses for your pakistan travel packages booking

1.2 How to Pay Your Deposit

Deposits for Pakistan tour packages can be paid through:

• Bank Transfer: Direct transfer to Pakistan Tour’s designated bank account (details provided upon booking)
• Credit/Debit Card: Visa, Mastercard, or local Pakistani cards (HBL, UBL, etc.)
• Mobile Wallets: JazzCash, EasyPaisa, or similar services
• Cash Payment: At our office in Islamabad (Office 218, 2nd Floor, Luxus Mall, Block 2, Gulberg Greens)

All deposits are processed through secure payment channels compliant with international security standards.

1.3 Non-Refundable Deposit Policy

The 25% initial deposit for Pakistan tour packages and pak tours is non-refundable under all circumstances, including:

• Customer cancellations (regardless of notice period)
• Traveler no-shows or failure to appear at departure
• Personal circumstances or emergencies
• Government restrictions or travel warnings (see Section 6 for details)
• Force majeure events such as natural disasters or pandemics

However, the non-refundable deposit can be:

• Transferred to alternative travel dates within 12 months of the original booking
• Credited toward future Pakistan tour packages or pakistan travel packages bookings
• Transferred to a different traveler in your group

1.4 Final Payment Terms

• Balance Due: 75% of the total tour price (remaining amount after deposit)
• Payment Deadline: At least 30 days before your scheduled departure date
• Late Payment Consequences: If final payment is not received by the deadline, Pakistan Tour reserves the right to:
  • Cancel your booking
  • Apply full cancellation charges
  • Release your reserved accommodations and services

2. Cancellation Timelines and Refund Schedule

2.1 How to Cancel Your Booking

Cancellations for Pakistan tour packages and pak tours must be submitted in writing through one of these methods:

1. Email: mahmood_malikpk@yahoo.com (include booking reference number)
2. Phone: 0092-3469790155 (followed by written confirmation)
3. In Person: Visit our office at Office 218, 2nd Floor, Luxus Mall, Block 2, Gulberg Greens, Islamabad
4. Registered Mail: Send written cancellation notice via registered post

Important: Verbal cancellations made in conversation are not recognized. You must provide written cancellation documentation for Pakistan tour packages to be processed.

2.2 Cancellation Timeline and Refund Amounts

Your refund eligibility for Pakistan travel packages and pak tours is determined by how many days before your departure you submit your written cancellation request:

Example: If you paid PKR 200,000 for a Pakistan tour package and cancelled 45 days before departure, you would receive: (200,000 × 75%) – (200,000 × 25%) = PKR 100,000

2.3 Cancellation Confirmation

Once your written cancellation request is received:

1. Pakistan Tour will confirm receipt within 24 hours
2. Your refund eligibility will be calculated based on the cancellation date
3. A refund notification will be sent to your email address on file
4. Processing will begin immediately

3. Refund Processing and Payment Methods

3.1 Refund Timeline

Approved refunds for Pakistan tour packages and pakistan travel packages will be processed as follows:

• Processing Initiation: Within 5 business days of cancellation approval
• Bank Transfer Refunds: 15-20 business days from initiation (depending on your bank)
• Credit Card Refunds: 7-14 business days (may appear as a credit memo on your statement)
• Mobile Wallet Refunds: 3-7 business days

Please allow additional time for your financial institution to process and display the refund in your account.

3.2 Refund Method

Refunds will be issued using the same payment method used for your original booking for Pakistan tour packages:

• Original Payment Method: If you paid by credit card, your refund will be credited to that card
• Bank Transfers: Refunds will be deposited to the account from which payment was made
• Mobile Wallets: Refunds will be credited to the mobile wallet account
• Cash Payments: Cash refunds will be issued at our Islamabad office with proper documentation

3.3 Exchange Rate Considerations

If your Pakistan tour package payment was made in foreign currency:

• Refunds will be calculated based on the exchange rate on the refund processing date
• Exchange rate fluctuations between payment and refund dates may result in slight differences
• Pakistan Tour is not responsible for currency conversion losses or gains
• Bank charges for international refunds may be deducted by your financial institution

3.4 Partial Refund Requests

Partial cancellations (reducing party size or modifying dates) are processed differently:

• Partial refunds are calculated based on the reduced services and current cancellation timeline
• A modification fee of PKR 2,000 applies to partial changes
• The new booking must still comply with minimum group sizes (if applicable)
• Updated itineraries and pricing will be provided before processing

3.5 Refund Status Inquiry

To check the status of your refund for your Pakistan tour packages booking:

1. Email mahmood_malikpk@yahoo.com with your booking reference
2. Include your full name and payment method used
3. Pakistan Tour will respond within 2 business days with status update

4. Refund Eligibility and Conditions

4.1 Who Is Eligible for Refunds

Refunds for Pakistan travel packages and pak tours are available to:

• Travelers who submit written cancellation requests before the departure date
• Travelers who provide valid documentation for cancellation reasons (medical certificates, visa denials, etc.)
• Authorized representatives with proper authorization documentation
• Next of kin in cases of death or serious illness

4.2 Refund Ineligibility

Refunds are NOT available in the following situations:

• No-Show: Traveler fails to appear at the designated departure point without prior notice
• Late Cancellation: Cancellation submitted 7 or fewer days before departure
• Post-Departure Cancellation: Changes or cancellations requested after the tour has begun
• Unauthorized Cancellations: Cancellations without proper written documentation
• Misrepresentation: Traveler provided false information during booking

In no-show situations, Pakistan Tour retains 100% of all payments for Pakistan tour packages.

4.3 Medical Exemptions

If a traveler becomes seriously ill or injured before their scheduled departure for a Pakistan tour package, refund policies may be waived or modified:

1. Medical documentation (doctor’s certificate) must be provided within 7 days
2. The illness must prevent travel or participation in pak tours
3. Traveler may choose to:
   • Receive full refund (including deposit) if documented more than 30 days before departure
   • Reschedule to future dates with no penalties
   • Transfer booking to another traveler

4.4 Visa Denial

If a traveler is denied a Pakistani visa required for their booked Pakistan tour package or pak tours:

1. Visa denial documentation must be provided
2. The denial must occur after the booking was confirmed
3. Refund eligibility: 75% refund (minus 25% non-refundable deposit)
4. The traveler may reschedule to future dates when visa is obtained

5. Non-Refundable Services and Components

5.1 Non-Refundable Items

The following components of Pakistan tour packages and pakistan travel packages are non-refundable once confirmed:

Accommodation: Prepaid hotel and resort reservations (whether used or not) Transportation: Airfare, train tickets, and vehicle bookings (unless refundable tickets were purchased) Activity Prepayments: Entrance fees to attractions, adventure activities, and prepaid services Guide Services: Professional tour guide fees and expert service charges Meal Packages: Prepaid meal plans and special dining experiences Insurance: Travel insurance premiums (non-cancellation insurance may provide coverage)

These services are non-refundable because Pakistan Tour has already paid vendors and service providers to reserve your spot on Pakistan tour packages.

5.2 Partially Refundable Services

Some services may be partially refundable depending on cancellation timing and vendor policies:

Addon Activities: Optional add-on activities may have different cancellation terms than the main Pakistan tour package Upgrades: Room upgrades or service enhancements may be refundable if cancelled early enough Special Requests: Customized services may be partially refundable depending on preparation stage

Contact us at mahmood_malikpk@yahoo.com for specifics on your booked pakistan travel packages.

5.3 What Is Typically Included (Not Refundable if Unused)

Once your Pakistan tour packages begins, the following are non-refundable if unused:

• Meals included in your itinerary (if you choose not to participate)
• Planned activities and sightseeing tours
• Transportation during the tour
• Accommodation nights
• Professional guide services

Refunds are not issued for services included in your Pakistan travel packages that you choose not to use or participate in during the tour.

6. Weather, Government Restrictions, and Force Majeure

6.1 Impact of Severe Weather on Pakistan Tour Packages

Pakistan experiences diverse weather patterns across different regions. Severe weather can significantly impact your Pakistan tour packages:

Monsoon Season (June-September):

• Heavy rainfall may cause flooding in some areas
• Road closures on mountain routes to Skardu and northern regions
• Landslides in hilly terrain
• Potential tour cancellations or date changes

Winter (December-February):

• Snowfall may block mountain passes and Skardu routes
• Low visibility affecting travel to high-altitude destinations
• Occasional road closures in northern areas
• Temperature extremes making certain activities unsafe

Summer (May-June):

• Extreme heat in Lahore, Karachi, and Islamabad
• Heat-related travel disruptions
• Potential impact on outdoor activities

6.2 Weather-Related Cancellations and Rescheduling

If severe weather makes it unsafe to proceed with your Pakistan tour packages or pak tours:

Before Departure:

• Pakistan Tour will notify you at least 7 days in advance (if weather forecast is available)
• You may choose to:
  • Reschedule to alternative dates with no penalties
  • Receive a full refund (including 25% deposit) if rescheduling is unavailable
  • Receive a credit for future Pakistan travel packages bookings

During Tour:

• If weather forces changes to your Pakistan tour package itinerary:
  • Alternative activities of similar value will be provided
  • No refund for missed activities due to weather (included in risk assumption)
  • You may request a partial credit if significantly less services are provided

6.3 Government Restrictions and Travel Advisories

Pakistan’s security situation and government regulations can change and affect Pakistan tour packages and pak tours:

Travel Restrictions:

• Government may impose travel bans to specific regions (Skardu, tribal areas, etc.)
• Border closures may affect international travelers
• Curfews or lockdowns may restrict movement
• Visa or entry permit suspensions

If Government Restrictions Occur:

Before departure:

• If restrictions are announced before your scheduled departure date for your Pakistan travel packages:
  • You may reschedule to a later date when restrictions are lifted (no penalties)
  • Receive a full refund including the 25% non-refundable deposit
  • Receive a credit for future bookings valid for 24 months

During tour:

• If restrictions are imposed during your Pakistan tour packages:
  • Pakistan Tour will relocate you safely and modify the itinerary
  • Services provided will be credited against your tour price
  • Remaining amounts will be refunded or credited to future bookings

6.4 Force Majeure Events

Force majeure includes unforeseen circumstances beyond Pakistan Tour’s reasonable control:

Examples:

• Natural disasters (earthquakes, floods, extreme weather)
• Pandemics or widespread health emergencies
• Wars, terrorism, or civil unrest
• Government emergency declarations
• Major accidents affecting transportation infrastructure
• Utility failures or infrastructure collapse

Cancellation Due to Force Majeure:

If force majeure makes travel to Pakistan impossible or unsafe:

Option 1 – Reschedule:

• Move your Pakistan tour packages to any available future date
• Your 25% non-refundable deposit will be credited to the new date
• No additional deposit required for rescheduling

Option 2 – Travel Credit:

• Receive a credit for your entire payment (minus 25% non-refundable deposit)
• Credit valid for 18 months from original booking date
• Use credit to book any Pakistan travel packages within the validity period
• Credit is non-transferable to other persons

Option 3 – Full Refund:

• Request complete refund of all payments (excluding 25% non-refundable deposit)
• Refund request must be submitted within 30 days of force majeure declaration
• Refund processing may take 30-60 days due to operational delays

Important: The 25% non-refundable deposit is retained in all force majeure situations but may be transferred to future dates or used as credit toward rescheduled Pakistan tour packages.

6.5 Government Advisory Levels

Pakistan Tour monitors government travel advisories:

Advisory Level 1 (General Caution):

• Pakistan tour packages proceed normally
• Standard refund and cancellation policies apply

Advisory Level 2 (Increased Caution):

• Pakistan tour packages proceed with enhanced safety measures
• Travelers may request cancellation with 75% refund (excluding 25% deposit)
• No penalties for rescheduling

Advisory Level 3 (Reconsider Travel):

• Limited Pakistan tour packages may operate in safer regions
• Travelers may cancel with 90% refund (excluding 25% deposit)
• Enhanced safety protocols mandatory

Advisory Level 4 (Do Not Travel):

• Pakistan tour packages to affected regions are cancelled
• Full refunds provided (including 25% non-refundable deposit)
• Travelers may reschedule with no penalties

7. Pakistan Tour’s Cancellation Rights

7.1 Circumstances Allowing Pakistan Tour Cancellation

Pakistan Tour may cancel any Pakistan tour packages or pak tours booking without traveler consent in these situations:

Insufficient Group Size:

• If minimum participant number is not met by specified deadline
• Travelers notified at least 21 days before departure
• Full refund (including 25% deposit) or alternative date offered

Traveler Behavior:

• Violation of code of conduct or terms and conditions
• Provision of false or fraudulent information
• Illegal or dangerous behavior
• Non-payment or outstanding balances

Operational Issues:

• Key service provider (hotel, airline) cancels or becomes unavailable
• Transportation failure or accident
• Vendor bankruptcy or service failure

Force Majeure:

• Events making travel unsafe or impossible (see Section 6)

7.2 Refund Process for Pakistan Tour Cancellations

If Pakistan Tour cancels your Pakistan tour packages booking:

• Notification: You will be informed via email and phone as soon as possible
• Reason: Clear explanation for cancellation will be provided
• Refund Timeline: Full refund initiated within 10 business days
• Amount: Refund includes 25% non-refundable deposit
• Options: Alternative dates offered if available, or credit for future bookings

8. Special Circumstances and Exceptions

8.1 Bereavement and Emergencies

If a death or serious emergency affects your Pakistan tour packages or pak tours:

Required Documentation:

• Death certificate or official medical documentation
• Proof of family relationship (if death in family)
• Supporting documentation of emergency

Refund Eligibility:

• Full refund (including 25% deposit) if submitted within 7 days
• 90% refund if submitted within 14 days
• Standard cancellation policy applies after 14 days

8.2 Visa Processing Delays

If your Pakistani visa application is delayed or rejected:

If Visa Rejected:

• Provide visa rejection letter from Pakistani consulate
• 75% refund available (minus 25% non-refundable deposit)
• Rescheduling option available when visa is approved

If Visa Processing Delayed:

• Contact Pakistan Tour immediately with evidence
• May allow departure date shift if still within validity
• Alternative dates offered at no penalty
• Deposit credited to new date

8.3 Traveler Transfer

Your Pakistan tour packages or pak tours booking can be transferred to another person:

Requirements:

• Written request submitted before departure
• New traveler provides all required documentation
• No change fees apply for transfers (unlike cancellations)
• All terms and conditions transfer to new traveler
• Original traveler remains responsible if new traveler cancels

9. Dispute Resolution and Refund Appeals

9.1 Refund Disputes

If you disagree with a refund decision or calculation for your Pakistan travel packages:

Step 1 – Contact Us:

• Email mahmood_malikpk@yahoo.com with:
  • Your booking reference
  • Reason for dispute
  • Supporting documentation
  • Desired resolution

Step 2 – Initial Review:

• Pakistan Tour reviews dispute within 5 business days
• Response provided via email with explanation

Step 3 – Escalation:

• If unresolved, request escalation to management
• Management review within 10 business days
• Meeting or phone consultation may be arranged

Step 4 – Final Resolution:

• Final decision communicated in writing
• Includes specific policy references supporting decision

9.2 Appeal Process

If unsatisfied with refund decision for your Pakistan tour packages:

1. Submit formal appeal letter within 14 days
2. Include all supporting documentation
3. Clearly state reasons for disagreement
4. Pakistan Tour will arrange mediation if needed
5. Final appeal response within 15 business days

10. Special Packages and Non-Standard Terms

10.1 Group Tour Packages

For group bookings of Pakistan tour packages with 10+ travelers:

• Individual deposit policies may apply (negotiable)
• Group cancellation deadlines may differ
• Partial group size reductions handled case-by-case
• Contact mahmood_malikpk@yahoo.com for group-specific terms

10.2 Customized Pakistan Travel Packages

For customized tours and tailor-made Pakistan tour packages:

• Deposits may be higher due to personalization costs
• Refund schedules may vary based on customization level
• Cancellation terms negotiated at booking
• Specific terms confirmed in writing before payment

10.3 Last-Minute Deals and Flash Sales

Pakistan tour packages offered at discounted rates or last-minute prices:

• Stricter cancellation policies may apply (confirmed at booking)
• Deposits may be non-refundable and non-transferable
• Standard refund timeline may not apply
• All terms clearly disclosed at purchase

11. Travel Insurance Recommendations

11.1 Why Travel Insurance Matters

While Pakistan Tour provides services and refund policies, travel insurance provides additional protection:

Coverage Provided by Travel Insurance:

• Trip cancellation refunds (in addition to Pakistan Tour refunds)
• Medical emergencies during travel
• Emergency evacuation
• Lost luggage and travel delays
• Flight cancellations due to airline issues

Coverage NOT Provided by Pakistan Tour:

• Medical emergencies (travel insurance recommended)
• Accidents or injuries
• Personal health events
• Lost or stolen belongings

11.2 Insurance Recommendations for Pakistan Tour Packages

We recommend purchasing comprehensive travel insurance from a reputable provider covering:

• Trip cancellation and interruption
• Medical coverage minimum USD 100,000
• Emergency evacuation (especially for high-altitude Skardu tours)
• Baggage and personal belongings
• Travel delay coverage

Insurance should be purchased within 14 days of your initial Pakistan tour packages deposit for maximum coverage.

12. How Weather and Government Restrictions Affect Your Trip

12.1 Pre-Departure Monitoring

Pakistan Tour continuously monitors:

• Weather forecasts for your destination regions
• Government travel advisories and restrictions
• Political stability and security updates
• Infrastructure and transportation status
• Health and pandemic-related restrictions

12.2 Notification Process

60-90 Days Before Departure:

• Preliminary weather and travel forecasts provided
• Suggestions for trip preparation and packing

30 Days Before Departure:

• Updated weather and safety situation briefing
• Any known restrictions or challenges communicated

7 Days Before Departure:

• Final confirmation of conditions
• Any necessary last-minute changes to itinerary
• Emergency contact procedures provided

During Tour:

• Real-time weather and condition updates
• Flexibility to modify activities based on conditions
• Alternative options offered if needed

12.3 Traveler Responsibilities

By booking Pakistan tour packages, travelers acknowledge:

• Travel to Pakistan involves inherent risks (weather, remote areas, altitude, etc.)
• Acceptance of reasonable itinerary changes due to conditions
• Understanding that some activities may be cancelled without advance notice
• Agreement to follow safety guidelines and Pakistan Tour instructions
• Assumption of risk for weather-related impacts

13. Policy Changes and Updates

13.1 Effective Dates

This Refund and Cancellation Policy is effective as of October 2025 and applies to all new Pakistan tour packages bookings made on or after this date.

13.2 Modifications to Policy

Pakistan Tour reserves the right to modify this policy at any time. Changes will be:

• Posted on our website with updated effective date
• Communicated to travelers with active Pakistan travel packages bookings
• Applied to new bookings immediately
• Applied to existing bookings only if clearly communicated in advance

For bookings already confirmed: Current policy terms apply unless significant changes are announced 30+ days before departure.

13.3 Legacy Bookings

Travelers with Pakistan tour packages bookings made under previous policies:

• Original policy terms apply to existing bookings
• May upgrade to new policy terms if more favorable
• Contact mahmood_malikpk@yahoo.com to confirm your booking terms

14. Contact Information

For questions about this Refund and Cancellation Policy for your Pakistan tour packages or pak tours:

Pakistan Tour – Customer Service

📧 Email: mahmood_malikpk@yahoo.com
📱 Phone: 0092-3469790155
🏢 Address: Office 218, 2nd Floor, Luxus Mall, Block 2, Gulberg Greens, Islamabad

Business Hours:

• Monday to Friday: 9:00 AM – 6:00 PM (Pakistan Standard Time)
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Response Time: We respond to all policy inquiries within 24 business hours.

15. Acknowledgment and Agreement

By booking any Pakistan tour packages, pakistan travel packages, or pak tours with Pakistan Tour, you acknowledge that:

✓ You have read and understood this Refund and Cancellation Policy
✓ You agree to all terms and conditions outlined in this policy
✓ You understand the non-refundable deposit structure
✓ You accept cancellation timelines and refund amounts
✓ You acknowledge risks related to weather and government restrictions
✓ You accept Pakistan Tour’s terms for force majeure events

If you do not agree with any aspect of this policy, do not proceed with your booking. Contact us to discuss alternative arrangements before making payment.

Summary Quick Reference

*Full refund including deposit available via credit or rescheduling options